Take care of your employees.

Then they will be able to take care for an excellent brand experience, and then your brand will take care for your revenue.

It is that easy – and that difficult!

To define procedures that make sense to your personnel is one of the critical steps in hospitality and gastronomy service. And it’s the only way to ensure an excellence that results in long-term success.

 

Our services at a glance

  • Analysis of your existing operation to learn to know „who you are, where you want to be and what you have to focus on to get there.“

  • Definition of appropriate procedures for your operation in each area known as SOP

  • We develop an individual training plan, which explains what categories and which tasks we recommend to accomplish in accordance with the current skills of your team

  • We equip the training participants with comprehensible materials for ongoing review especially after the training  

  • Evaluation of training and recommendations for next steps

Training fields

  • Front office

  • Housekeeping

  • Food and & Beverage

  • Sales and Marketing

  • Banquet/Catering department

  • Spa and wellness

Extracts of topics we address in our Food & Beverage training

  • Greeting, seating & presenting

  • Classification of beverages

  • How to take the food order

  • How to set up a table properly

  • Service techniques in the bar 

  • Handling final billing and farewell

  • Handling guest complaints and problems

  • Kitchen hygiene standards

  • How to set up zones in the kitchen for efficient work

Let`s discuss your individual needs and we will configure a training that will meet precisely your expectation and beyond.

Just send us a mail.

thefinery

Training for
your staff